Menu

What Companies Are in the Consumer Services Field?

Business
Published: 3 weeks ago, Last Updated: 3 weeks ago
Emily Thompson
Writer: Emily Thompson
Jackson Rhodes
Reviewer: Jackson Rhodes
Listen minutes

Have you ever wondered who’s behind your smooth online shopping, your seamless phone banking, or even your cozy stays at your favorite hotels? These would include companies and employees across various positions that specialize in consumer services. 

Consumer services include everything from retail and hospitality to digital entertainment and healthcare, offering a broad spectrum of services that enhance daily life.

If you’re considering a dynamic shift in your career path toward consumer services, let’s explore this sector in depth to help you transition with knowledge and confidence. This sector boasts various career opportunities, appealing to different skill sets, educational backgrounds, and interests.

What Is the Consumer Services Field?

The consumer services industry is broad, spanning industries that directly impact our daily lives. These services directly enhance consumer experiences, from daily conveniences like banking and shopping to specialized services in tech support. It extends to hospitality and financial consumer service, as well as education, retail, technology services, and more. Each of these areas offers job opportunities, from front-line customer support and service delivery to back-end roles in operations, management, and tech development.

This diversity means that there’s a wide variety of paths for job seekers, highlighting the sector’s capacity to cater to different skills, interests, and career aspirations.

Industry Sectors of Consumer Services Companies

The consumer services sector encompasses various sectors, each catering to specific aspects of daily life and consumer needs. Some consumer services examples include:

  • Retail and E-commerce: Jobs in this sector range from front-end sales and customer support to logistics and supply chain management, emphasizing the seamless shopping experience.
  • Hospitality and Travel: Career opportunities include roles in hotel management, travel coordination, and customer service, focusing on creating memorable experiences for travelers.
  • Healthcare and Wellness: Offers positions such as healthcare providers, wellness consultants, and support staff, aiming to improve access and personalize care.
  • Financial Services: Features jobs in banking, financial advising, and fintech innovation, focusing on simplifying financial transactions and advising for better financial health.
  • Technology and Telecommunications: Includes roles in software development, cybersecurity, and network management, highlighting the drive for innovation and secure connectivity.
  • Food and Beverage: Includes careers in culinary arts, food service management, and quality control, catering to consumer tastes and ensuring a high-quality dining experience.

Top 28 Companies in Consumer Services

Further in the article, we will spotlight 28 standout companies with bustling career opportunities for those looking to pivot their careers into the consumer services industry. Whether you’re drawn to the innovation of tech giants or hospitality, let this serve as your starting point in your transition.

1. Amazon

Average Annual Salary: $31,000 for entry-level positions to $176,706 for upper-level roles

Number of Employees: 1.6 million globally

Founded in 1994, Amazon has grown from an online bookstore to an e-commerce giant. At Amazon, consumer service roles include positions within its extensive customer support network, where employees handle inquiries and support issues via phone, email, or live chat to ensure a positive shopping experience. 

Individual delivering package

Additionally, logistics and supply chain roles focus on managing the flow of goods from warehouses to customers. For those interested in technology, roles in Amazon Web Services (AWS) offer work on cloud solutions that power countless businesses and consumers. The company offers employee benefits such as health care, parental leave, and a 401(k) plan. You can find detailed listings through Amazon Careers.

2. Costco

Average Annual Salary: $25,000 for entry-level positions to $145,745 for upper-level roles

Number of Employees: 214,000

Costco is a leading multinational corporation known for its membership-only warehouse clubs. Its business model focuses on selling products at low prices, often at very high volumes. Costco Careers offers retail and warehouse positions and more specialized roles in pharmacy services, optometry, and membership services. Their employee benefits package includes health insurance, dental and vision coverage, as well as discounts on Costco merchandise and pharmacy services.

3. Walt Disney Company

Average Annual Salary: $39,000 for entry-level positions to $196,000 for upper-level roles

Number of Employees: 190,000

Disney is a global leader in entertainment and media, extending its consumer services through theme parks, resorts, movies, TV networks, and merchandise. The media giant has mastered the art of creating immersive experiences and offers diverse career opportunities for animators and content creators. 

They also look for software engineers and data analysts, operational roles in theme parks, customer service, and hospitality management. Disney is also known for providing career development programs and educational opportunities to support the professional growth of its employees.

4. Comcast

Average Annual Salary: $33,000 for entry-level positions to $178,057 for upper-level roles

Number of Employees: 189,000

Comcast Corporation, founded in 1963, has evolved into a global media and technology company offering various consumer services, including broadband Internet, cable television, and telecommunication services. Comcast Careers offers opportunities in technical support, assisting customers with their Internet, cable, and more. 

For those interested in field services, positions involve installing and maintaining Comcast’s vast network infrastructure. Comcast provides employees with life and health insurance, discounted phone services, and 401(k) contributions.

5. CVS Health

Average Annual Salary: $30,000 for entry-level positions to $171,260 for upper-level roles

Number of Employees: 300,000

CVS Health is at the forefront of healthcare and retail, integrating pharmacy services with wellness solutions. They offer a spectrum of career opportunities in pharmacy and healthcare provision, retail management, and corporate roles in finance, marketing, and IT. 

Pharmacist filling medications

CVS also offers roles as pharmacists and nurse practitioners in their MinuteClinic, store managers, and beauty consultants in retail. Employees also enjoy comprehensive benefits, including health insurance, retirement plans, and tuition support.

6. Square, Inc.

Average Annual Salary: $59,360 for entry-level positions to $167,335 for upper-level roles

Number of Employees: 13,000

Square Inc. specializes in financial services and mobile payment solutions. The company focuses on innovation in fintech, providing careers in a tech-forward environment. Specialized consumer service roles include positions in compliance and regulatory affairs, where employees ensure all financial services meet legal standards and protect consumer rights. Benefits at Square Inc. include health insurance, retirement plans, and wellness programs.

7. Uber

Average Annual Salary: $46,145 for entry-level positions to $206,629 for upper-level roles

Number of Employees: 22,800

Uber is a global ride-sharing, delivery services, and mobility technology leader. Career opportunities at Uber include roles in community operations, where team members handle complex customer and driver issues, ensuring high-quality service and conflict resolution. The company also offers roles focused on safety and security, product design, and urban planning to improve global mobility and delivery services. Employee benefits include health insurance, wellness programs, and family planning support.

8. Airbnb

Average Annual Salary: $72,800 for entry-level positions to $264,000 for upper-level roles

Number of Employees: 5,600

Airbnb, known for revolutionizing how people travel by connecting them with local hosts worldwide, offers opportunities in technology, design, marketing, and customer experience. The company also offers consumer service roles in trust and safety, where specialists work to ensure the security and reliability of host and guest interactions. 

Finally, the company offers internship programs for students or recent graduates to immerse participants in Airbnb’s culture and operation. Benefits include comprehensive health plans, dental insurance, travel stipends, and more.

9. Netflix

Average Annual Salary: $74,559 for entry-level positions to $380,000 for upper-level roles

Number of Employees: 12,800

Netflix is a global entertainment company offering streaming services for various TV shows, movies, and documentaries. The company provides opportunities in content localizations, where teams adapt shows and movies for different cultures and languages, enhancing global accessibility. 

Renting out an apartment.

In addition, Netflix offers roles in viewer insights, where analysts leverage data to understand viewer preferences and guide content strategies. The company makes retirement plan contributions and offers flexible working hours with 35 days of paid time off annually.

10. Talkdesk

Average Annual Salary: $50,246 for entry-level positions to $137,000 for upper-level roles

Number of Employees: 2,000+

Talkdesk specializes in cloud-based contact center solutions, revolutionizing customer service through innovative technology. The company opens pathways in cloud technology, customer experience, and operational excellence, targeting professionals eager to drive the future of communication. 

Talkdesk offers career opportunities in UX/UI design to improve the interface and user experience of its customer service platforms. It also offers medical, dental, and vision insurance, unlimited time off, and work-from-home options for employees.

11. Innovaccer

Average Annual Salary: $57,017 for entry-level positions to $280,000 for upper-level roles

Number of Employees: 1,440

Innovaccer is a healthcare technology company that delivers a unified patient record platform to improve healthcare outcomes. Consumer service positions at Innovaccer include positions in patient advocacy and care coordination, where professionals help streamline patient interactions with healthcare systems using Innovaccer’s data platform. Innovaccer’s benefits include health insurance, vacations, discounts, and more.

12. N26

Average Annual Salary: $33,000 for entry-level positions to $190,000 for upper-level roles

Number of Employees: 1,500

N26, a fintech company, offers digital banking experience across Europe and the U.S. N26 has consumer service roles that focus on anti-money laundering (AML) and know-your-customer (KYC) compliance, where employees ensure banking operations adhere to financial regulations. 

They also have career paths for blockchain technology applications and customer experience strategies for digital banking. As part of its employee benefits, N26 contributes to pension funds, provides health insurance, and offers a flexible work schedule.

13. Pfizer

Average Annual Salary: $53,852 for entry-level positions to $258,058 for upper-level roles

Number of Employees: 78,500

Pfizer is renowned for its contribution to global healthcare through innovative drug discovery and vaccine development. It offers specialized career paths in genomics, immunology research, and precision medicine, as well as roles focused on health technology assessment and patient access programs. 

Lab tech looking in microscope

Pfizer Careers also offers roles in environmental sustainability, highlighting their dedication to global health and corporate responsibility. The company provides health and disability insurance as part of its benefits package, as well as free or reduced-cost vaccinations.

14. Thumbtack

Average Annual Salary: $45,000 for entry-level positions to $216,000 for upper-level roles

Number of Employees: 1.600

Thumbtack connects customers with local professionals for projects and services ranging from home improvement to event planning. It offers careers in software engineering, product design, and data science. 

Thumbtack also offers roles in behavioral economics and user research aimed at understanding customer and professional behavior to enhance platform engagement and efficiency. Employee benefits include generous PTOs, flexible working hours, physical and emotional well-being, and more.

15. American Airlines

Average Annual Salary: $39,123 for entry-level positions to $149,000 for upper-level roles

Number of Employees: 132,100

American Airlines, one of the world’s largest airlines, offers careers in piloting and cabin crew, as well as in specialized areas like aviation maintenance, airline operations analysis, and flight simulation engineering. Other consumer service roles include passenger assistance representatives, service agents, and reservation agents. Employee benefits include health insurance, retirement plan contributions, and travel perks and discounts.

16. Kasisto

Average Annual Salary: $59,184 for entry-level positions to $173,241 for upper-level roles

Number of Employees: 78

Kasisto is a finance consumer service company specializing in creating conversational AI for the finance sector to enhance customer engagement and support. They offer roles in natural language processing (NLP) engineering and AI model development, focusing on improving financial digital assistants. 

Additionally, Kasisto offers opportunities in UX/UI design for conversational interfaces, ensuring intuitive user experiences in banking apps. As part of its employment benefits package, Kasisto provides life and health insurance, flexible working hours, and remote work options.

17. Acorns

Average Annual Salary: $35,464 for entry-level positions to $175,312 for upper-level roles

Number of Employees: 510

Acorns focuses on micro-investing to make financial growth accessible to everyone. They offer careers in app development, investment strategy, and user engagement. To empower users with knowledge, Acorns also has roles specialized in cybersecurity and financial education. They provide flexible working hours, free online training platform access, monthly community celebrations events, and more. 

18. Mindbody

Average Annual Salary: $36,000 for entry-level positions to $169,329 for upper-level roles

Number of Employees: 1,590

Mindbody serves the wellness industry with software solutions to help businesses manage appointments, client interactions, and payment processing. It offers diverse roles in software engineering, product management, and customer support. 

Additionally, Mindbody seeks experts in health and wellness for content creation, marketing, and data analysis. Their employee benefits include wellness programs, medical insurance, and generous paid time off.

19. Rover.com

Average Annual Salary: $31,319 for entry-level positions to $207,000 for upper-level roles

Number of Employees: 250

Rover.com connects pet owners with pet care services, including dog walking, pet sitting, and boarding. It offers opportunities in tech development for its platform, customer service to support pet owners and caregivers, and marketing roles to expand its reach. 

Trainer training dog

Rover also seeks professionals with expertise in pet care industry trends to enhance its services. Benefits include employee equity contributions, 401(k) matching, holiday pay, and pet assistance funds.

20. HelloFresh

Average Annual Salary: $33,000 for entry-level positions to $166,000 for upper-level roles

Number of Employees: 19,595

HelloFresh is a meal-kit company that delivers pre-measured ingredients and recipes to customers, aiming to make home cooking accessible to everyone. The company offers career opportunities in marketing, supply chain management, and technology, as well as culinary arts and nutrition. 

More niche positions include food sustainability experts, recipe development chefs, and data analytics roles. Employee benefits include comprehensive health and disability insurance, a flexible spending account (FSA), and more.

21. Chegg

Average Annual Salary: $55,000 for entry-level positions to $316,000 for upper-level roles

Number of Employees: 1,979

Chegg is an education technology company that provides digital and physical textbook rentals, online tutoring, and other student services. On top of career paths in software engineering and education content development, Chegg also offers opportunities in educational data analysis, academic research, and user experience design. They provide a comprehensive health insurance package, flexible time off, 401(k) matching, and more.

22. Noom

Average Annual Salary: $50,000 for entry-level positions to $201,000 for upper-level roles

Number of Employees: 3,000

Noom is a tech company focused on creating behavior change programs that guide users to achieve their health and wellness goals. It hosts a variety of career paths, from health coaching, product development, and technology roles to marketing and user experience design. 

Noom also offers opportunities in psychological research, nutritional science, and data analysis. Employee benefits include health and disability insurance, 19 days of PTO yearly, and gym/wellness reimbursement.

23. Shipt

Average Annual Salary: $39,000 for entry-level positions to $170,000 for upper-level roles

Number of Employees: 5,210

Shipt is an on-demand grocery delivery platform that connects shoppers with local stores to provide convenient, personalized shopping and delivery services. The company offers careers in software development, operations, customer service, and logistics. 

For those seeking more specialized roles, Shipt provides opportunities in data analytics to improve delivery efficiency, marketing strategies to enhance customer engagement, and supply chain innovations to streamline operations. They also offer health insurance, retirement, and vacation benefits.

24. Herc Rentals

Average Annual Salary: $41,958 for entry-level positions to $125,000 for upper-level roles

Number of Employees: 7,200

Herc Rentals is a leading equipment rental company offering various construction and industrial tools and machinery for multiple projects. The company provides career paths in equipment operations, sales, and fleet management, appealing to those interested in construction, industrial operations, and customer engagement. 

Man managing logistics

Specialized career paths at Herc Rentals include roles in equipment maintenance and repair, safety and compliance management, and logistics planning. Employee benefits include paid time off, military leave, an Employee Assistance Program (EAP), and more.

25. Fiverr

Average Annual Salary: $54,935 for entry-level positions to $66,814 for upper-level roles

Number of Employees: 545

Fiverr is an online marketplace that connects freelancers with businesses and individuals looking for digital, creative, and business services. It offers various roles in business consumer services, from digital marketing strategists to blockchain consulting. 

Fiverr also offers a platform for a wide range of professionals to find freelance work, from graphic design and writing to voiceover artistry. They also provide health insurance, wellness programs, life outside of work benefits, and more.

26. Subway

Average Annual Salary: $20,000 for entry-level positions to $79,382 for upper-level roles

Number of Employees: 410,000

Subway is a global fast-food franchise known for its made-to-order sandwiches, salads, and wraps. The company offers various consumer service roles in restaurant operations and franchise management. 

Other opportunities at Subway include roles in supply chain sustainability, menu innovation focused on health and dietary trends, and digital marketing strategies. Employee benefits include health insurance, retirement fund contributions, and perks and discounts.

27. Starbucks

Average Annual Salary: $28,615 for entry-level positions to $182,559 for upper-level roles

Number of Employees: 383,000

With over 32,000 stores worldwide, Starbucks is a global coffeehouse chain celebrated for its specialty coffee and tea. It provides career opportunities for baristas, store managers, and Starbucks Rewards loyalty program managers. 

Other career paths at Starbucks include positions in coffee sourcing and sustainability programs, customer experience innovation, and roles dedicated to developing and maintaining the company’s digital app and loyalty programs. The company offers health insurance, stock, 401(k), financial well-being programs, and student loan management services.

28. McDonald’s

Average Annual Salary: $24,673 for entry-level positions to $147,153 for upper-level roles

Number of Employees: 200,000

From its humble beginnings in 1940 to becoming a global leader in the fast-food industry, McDonald’s is known for its burgers, fries, and breakfast items worldwide. Core consumer service roles are centered around restaurant operations, including positions as crew members, shift managers, and restaurant managers. 

Specialized positions at McDonald’s include positions in food science and nutrition, focusing on menu innovation and health-conscious offerings, digital experience developments, and sustainability initiatives. They offer health and retirement benefits, as well as paid time off and parental leave.

Conclusion

As you consider pivoting your career into the consumer services industry, several big-name companies offer growth opportunities. So, take this knowledge, let your curiosity guide you, and leap into a career that promises opportunity. This can also be your chance to make a tangible difference in the consumer world.

The article incorporates salary ranges for various companies from the following data source.

Business View all